Privacy Policy

When you submit an enquiry form. We collect your name, email, phone number (required), and — where you choose to provide them — city, machine category, company or manufacturer name, your message, the page you submitted from, and a timestamp. This site deliberately runs without a customer database: your enquiry is delivered to our team inbox by email (via our email delivery provider) and handled from there, together with an automated acknowledgement to your address.

Usage data. Standard server-side request logs (IP address, user agent, referrer, timestamp) plus client-side web analytics and performance-monitoring tools (see §4 for what each collects). We do not run behavioural advertising trackers or audience-sharing with ad products.

Respond to enquiries. Names, emails, phone numbers, and the details you share about your machine and testing goal are used to assess your FMTTI situation, respond to your outreach, and follow up on active conversations.

Improve the site. Usage logs help us debug errors, tune performance, and detect abuse.

We do not sell personal data, and we do not share it for advertising purposes.

We rely on two principal grounds for processing: (a) your explicit consent, given when you submit a form; and (b) the legitimate uses recognised under Section 7 of the DPDP Act — including where processing is necessary to respond to an enquiry you have initiated or comply with law. Where consent is the basis, you may withdraw it at any time by writing to us (see §9).

Email delivery. Enquiry notifications and acknowledgement emails are sent through a third-party transactional email service on our behalf. That provider processes the message content and recipient address solely to deliver the email.

Hosting. The website is deployed on third-party cloud hosting infrastructure, which processes standard server-side request logs (IP address, user agent, referrer, timestamp) to serve pages and detect abuse.

Spam protection. Our forms may use a third-party bot-detection challenge to block automated abuse; it processes limited request data to distinguish humans from bots.

Map embed. We embed an interactive third-party map on our contact page to show office locations. The map provider may collect your IP address and other data per its own policy while the embed is loaded.

Web analytics. We use a web analytics service to understand aggregate site usage — pages viewed, traffic sources, device and country breakdown, and conversion funnels. It collects usage data with IP addresses used transiently for geo-derivation and not retained, and assigns a pseudonymous client identifier stored in first-party cookies (see §5). We do not enable advertising features or audience-sharing with ad networks.

We do not use third-party ad networks, session-replay tools, or A/B-testing platforms.

We set only the cookies strictly necessary for the site, plus our web analytics service’s first-party measurement cookies (_ga and a per-property _ga_<id> cookie), which carry a pseudonymous client identifier and expire 2 years after the last visit. You can block these via your browser settings. We do not set advertising or third-party tracking cookies. The embedded map may set its own cookies while loaded.

Enquiries live in our team mailbox and are retained for up to 3 years from last contact, or longer where required for legal, tax, or contractual reasons.

Usage logs are retained for a shorter operational window (typically 90 days).

We apply reasonable security practices under Rule 8 of the IT Rules, 2011 — encryption in transit, access controls on our mailboxes and provider accounts, and monitoring for unauthorised access. No system is perfectly secure; we promptly notify affected Data Principals and the Data Protection Board of India of any personal-data breach as required under DPDP Act §8(6).

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and the processing we carry out.
• Have errors in your personal data corrected or updated.
• Request erasure of your personal data, subject to our overriding legal or contractual obligations.
• Nominate another person to exercise rights on your behalf.
• Withdraw any consent you have given.
• File a grievance with us (see §9) — and escalate to the Data Protection Board of India if unresolved.

We respond to verified rights requests within a reasonable time consistent with the DPDP framework and typically within 30 calendar days.

For any privacy questions, grievances, or rights requests, write to us:

If we are unable to resolve a grievance to your satisfaction, you may approach the Data Protection Board of India established under the DPDP Act.

Our services are not directed at Data Principals under 18. We do not knowingly collect personal data of children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

We update this policy as our practices evolve. Material changes will be accompanied by a revised “Last updated” date at the top of this page and, where required, direct notice to affected Data Principals.